Last Updated: 3rd April 2025
Prestige Renewables respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our services or the Prestige Renewables mobile application (“App”).
By using our services or downloading and using the App, you consent to the practices outlined in this policy.
Prestige Renewables is a solar energy company based in Queensland, Australia. This policy applies to all users of our services, website, and mobile App.
We may collect the following types of personal and non-personal information:
Personal Information: Name, address, email, phone number, and other contact or identification details you provide.Usage Information: App usage data, IP address, device type, operating system, and other technical information.Location Information: If permitted, the App may collect location data to provide relevant content and service updates.Communication Records: Emails, messages, and support interactions with our team.
We do
not
knowingly collect information from children under 13 years of age.
We collect information through:
Direct interactions (e.g., filling out forms, contacting support)Use of the App and our websiteCookies and similar technologiesThird-party tools integrated into the App (e.g., analytics, push notifications)
We use your information to:
Provide, maintain, and improve our services and AppCommunicate with you about updates, offers, and service informationRespond to your enquiries and support requestsPersonalise your experienceEnsure security and prevent fraudComply with legal obligations
We may disclose your personal information to:
Our employees, contractors, and service providers for operational purposesThird-party analytics or push notification providersLegal or regulatory authorities as required by lawWith your consent or as otherwise permitted under the Privacy Act 1988 (Cth)
We do
not
sell your personal information.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access or disclosure. This includes secure servers, access controls, and encryption where appropriate.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
You may request access to or correction of your personal information by contacting us. We will respond in accordance with the Privacy Act 1988 (Cth).
The App may request access to:
Location (for service availability or promotions)Push notificationsDevice storage (for media or data uploads)
You may manage these permissions through your device settings at any time.
The App may include links or integrations with third-party platforms. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.
While our services are primarily designed for use in Australia, your information may be stored and processed in data centers outside Australia. We take reasonable steps to ensure that overseas recipients comply with Australian privacy standards.
We may update this Privacy Policy from time to time. When changes are made, we will revise the "Last Updated" date. Continued use of our services or App indicates your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Prestige Renewables
Email: [email protected]
Phone: 1800 765 279
Address: 2/31 Iridium Dr, Paget, Mackay 4740, QLD
If you believe your privacy rights have been breached, you may also lodge a complaint with the
Office of the Australian Information Commissioner (OAIC)
at
.